Location

719 Ridge Rd

Munster, IN 46321

863-471-1727

Hours


Sunday - 9:00am to 4:00pm

Monday thru Friday - 8:00am to 7:00pm

Saturday - 8:00am to 6:00pm

The word howard and sons is written in white on a white background.

Howard & Sons

Customer Service

Customer Service

  • How do I return an item?

    Please contact customer service for more information on returning an item. Thank you.

  • Shipping Options

    All products will be shipped via UPS 3 Day Select, 2nd Day Air, and Next Day Air due to the time sensitivity of these products.  You may also opt to pick your items at our location at 719 Ridge Rd., Munster, IN.


    Please note that all perishables will incur a $25.00 packaging fee added to the cost of shipping for dry ice and foam cooler.


Order Status

  • My order never arrived.

    Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • An item is missing from my shipment.

    Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • My product is missing parts.

    Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • When will my backorder arrive?

    Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

  • How much is my shipping?

    Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

  • How do I return my product?

    Please click here for more information on returning an item.


    Return

  • I received the wrong product.

     If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

  • What is your return policy?

    Please see our Terms & Conditions for complete details regarding our return policy.

    Terms & Conditions

  • When will my order ship?

    Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

  • What are my payment choices?

    During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

  • When will my order ship and what are my shipping charges?

    Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

  • What is the return policy?

    Please see our Terms & Conditions for complete details regarding our return policy.


    Terms & Conditions

Guarantees

  • Low Price Guarantee

    It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

  • Privacy Policy

    We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect

  • Security

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

  • Do I have to pay sales tax?

    You only have to pay sales tax if you are located in the same state as our warehouse.

  • I have a question about my charges.

    Please send us an email or call us.

  • When will my credit appear on my account?

    Credits usually take 7-10 business days from the time we receive your item(s).

  • When will my credit card be charged?

     Your credit card will be charged within 24 hours prior to shipment of your item(s)

Buyer's Guide

  • How do I use a coupon?

    After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code

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